Support
Get help when you need it.Self-Service
Documentation
Search the docs for guides and references
GitHub Issues
Report bugs and track fixes
Discussions
Ask questions and share ideas
Discord
Chat with the community
Support Channels
| Plan | Channels | Response Time |
|---|---|---|
| Free | Community, GitHub | Best effort |
| Starter | 48 hours | |
| Pro | Email, Priority | 24 hours |
| Enterprise | Dedicated, Slack | 4 hours |
Contact Support
- Project ID
- Error messages
- Steps to reproduce
- Screenshots if helpful
Priority Support
Pro and Enterprise customers:- Go to Dashboard > Support
- Click “New Ticket”
- Describe your issue
- Track progress in-app
Common Issues
SDK Not Sending Data
- Check API key is correct
- Verify SDK is configured
- Check network connectivity
- Review SDK logs
SDK Troubleshooting
Full troubleshooting guide
Dashboard Issues
- Clear browser cache
- Try incognito mode
- Check browser console
Self-Hosting Issues
Self-Hosting Troubleshooting
Self-hosting troubleshooting guide
Feature Requests
We love feedback:- GitHub Discussions
- Email: [email protected]
- In-app: Dashboard > Feedback
Security Issues
Report security vulnerabilities:- Email: [email protected]
- Do NOT report publicly
- We respond within 24 hours
Status
Check service status:Status Page
status.brainzlab.ai